1. Information We Collect

When you book a ride or contact us, we collect information you provide directly — including your name, email address, phone number, pickup and drop-off addresses, and payment details processed securely through Stripe. We also collect information automatically when you use our website, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

Fulfill and manage your transportation bookings
Communicate with you about your reservations
Process payments and prevent fraud
Improve our services and website experience
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We share information only with service providers necessary to operate our business (such as Stripe for payment processing and Clerk for authentication), and only to the extent required to provide those services. We may also disclose information when required by law.

4. Payment Security

All payment transactions are processed through Stripe. We do not store your full credit card number on our servers. Stripe is PCI-DSS compliant and employs industry-standard encryption.

5. Data Retention

We retain your booking and account information for as long as necessary to fulfill the purposes outlined in this policy, and as required by applicable law. You may request deletion of your account data by contacting us.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing us at reserve@avionreserve.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to maintain your session and improve your experience. You may disable cookies in your browser settings, though some features of the site may not function correctly without them.

We use Google Analytics to understand how visitors find and use our public website, such as which pages are viewed and whether a booking or inquiry is completed. Google Analytics uses cookies and collects information such as your approximate location, device, and browser. We do not send your name, email address, phone number, or trip addresses to Google Analytics. You can opt out using Google's browser add-on at tools.google.com/dlpage/gaoptout.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at reserve@avionreserve.com or call 720.877.4103.